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This Shipping Policy explains how a Kfxpm pet-toy order is identified, protected, dispatched, tracked, and supported through delivery. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
The packing record is checked against the complete play format rather than color alone. Staff distinguish a closed treat puzzle ball, a telescoping wand with five attachments, and a three-shape rope set by SKU, dimensions, materials, connectors, quantity, and package contents.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Handling begins after payment authorization on an eligible business day. Weekends, public holidays, an address clarification, unusual order volume, or a payment-security review can move the dispatch date without changing the stated business-day method.
The outbound review verifies the pet-toy SKU, dimensions, color, material, piece count, and every listed connector or accessory. A rigid puzzle shell is protected from impact, a telescoping wand is collapsed with its cord secured and five heads grouped together, and all three rope shapes stay in one set without compressing their knots. The sealed carton and readable delivery label receive a final check before carrier handoff.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
A complete Singapore delivery address should include the correct unit and postal code where relevant. Contact support promptly if a mistake is discovered; a change may be attempted before dispatch but cannot be guaranteed after the carrier receives the parcel.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
Different toy structures may be sent in separate parcels when that better protects a rigid puzzle shell, a collapsed wand and connector, or a complete rope set. Each dispatched parcel has its own tracking record, and splitting an order does not by itself add a standard-shipping fee.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
Carrier scans can pause while a parcel travels between facilities. When the estimated window has passed without a meaningful update, provide the order number and delivery address so support can compare the shipment record and request an appropriate carrier review. Contact support@kfxpm.shop for shipment support.
CONTACT
For shipping questions, contact Kfxpm support at support@kfxpm.shop or +1 (623) 764-0602. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).