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Kfxpm evaluates pet-toy returns by matching the ordered play format, every supplied piece, hygienic condition, visible wear, and requested outcome to the original purchase. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may request a return when the toy size, play mechanism, material, or component set does not suit the intended pet, provided the complete item remains eligible under the conditions described below. For pet-toy orders, support review may refer to the toy format, dimensions, material, piece count, dispensing opening, moving parts, cord and connector, attachment types, rope or knot construction, hygiene, damage, and supplied storage item.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For a non-defective return, toys must remain unused beyond a careful visual inspection and must be clean, dry, and free from saliva, food, treats, pet hair, odour, bite marks, claw marks, stretched cord, loose fibres, adhesive residue, or opened seams. All attachments, clips, sliders, pouch pieces, and rope forms must remain together.
After approval, return the complete clean toy in a protective inner bag and sturdy outer parcel. Keep a ball closed and empty, collapse a wand without kinking its cord, secure the clip and all attachments, and place every rope piece together without untying the knots. The pre-paid downloadable and printable label and routing directions are emailed after approval. These packing instructions do not reduce rights that applicable law makes mandatory.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@kfxpm.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 101 Creative Way, Clearwater, FL 33759, United States.
State the SKU and whether the request concerns dimensions, shell or outlet movement, maze, wand extension, cord, clip, attachment count, seam, rope thickness, knot form, missing component, delivery damage, or an incorrect item. Clear photographs can assist with visible damage or a count mismatch but are not demanded for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An approved complete unused toy may be exchanged for another available play format. Before confirmation, support explains stock, price differences, component changes, and any new size or supervised-use considerations. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@kfxpm.shop or +1 (623) 764-0602. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).